CXC Principles of Business Exam guide: Section 2: Internal Organizational Environment

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CXC CSEC Principles of Business Exam guide: Section 2: Internal Organizational Environment

CXC CSEC Principles of Business Exam Guide Profile 1: Organizational Principles Section 2: Internal Organizational Environment

	SPECIFIC OBJECTIVES The students should be able to:	CONTENT
1.	Describe the functional areas of a business.	Functional areas of a business: (a) production (b) finance (c) marketing (d) personnel
2.	Outline the functions of managment;	The functions of management: (a) planning (b) organizing (c) directing (d) controlling (e) Coordinating (f) delegating (g) motivating
3.	Outline the responsibilities of management;	Management responsibilities to: (a) owners and shareholders (by maximizing efficiency and creatingsurpluses); (b) employees (for example, providing adequate working conditions, training,maintaining good communication and human relations; (c) society; (d) consumers; (e) government.
4.	Construct organizational charts;	The construction of simple organizational charts.
5.	Interpret organizational charts;	The interpretation of simple organizational charts.
6.	Outline the essential characteristics of good leader;	The characteristics of a good leader.
7.	Differentiate among the various leadership styles;	The advantages and disadvantages of different leadership styles.
8.	Identify potential sources of conflict within an organization;	Internal sources of conflict.
9.	Outline strategies used by employers and employees to gain an upper hand during periods of conflict;	Employer strategies, for example, lock out and the use of scab labour; and strategies used by employees for example strike action and work to rule.
10.	Identify strategies for the resolution of conflict within an organization;	Conflict resolution strategies including mediation, arbitration and the value of trade union representation.
11.	Establish guidelines for the conduct of good management and staff relations in the workplace;	Guidelines for establishing good relations between managers and employees.
12.	Evaluate the role of teamwork in the success of an organization;	The value of teamwork within an organization: (a) definition; (b) advantages; (c) disadvantages.
13.	Outline strategies for effective communication within an organization;	The communication process and strategies for effective communication within and organization.
14.	Explain the concept of a Management Information System (MIS);	The concept of MIS in an organization (to manage information for decision-making for example, manual and automated).
15.	Outline the benefits and challenges of a Management Information System in business;	(a) Benefits of an MIS system, for example: (i) savings in time, money and labour; (ii) improvement in production; (iii) increased competitiveness. (b) Challenges of an MIS system, for example: (i) cost of setting up and maintaining (establishment, maintenance and security); (ii) cost of training (human resource development) (iii) human error.
16.	Discuss the personal needs that are satisfied through employment.	Economic, social, psychological and physiological needs.